Shipping policy

Thank you for shopping with us. We are committed to delivering your order quickly, securely, and reliably across Australia.

Fast dispatch from our Australian warehouse

All orders ship from our Australia-based warehouse

1. Shipping Coverage

We currently ship Australia-wide, including metropolitan, regional, and most remote areas.

Please note:

  • Delivery availability may vary depending on courier service coverage.
  • Some remote areas may incur additional shipping fees.

2. Processing Time

  • Orders are processed Monday to Friday (excluding public holidays) 
  • Orders placed before e.g. 6:00 PM AEST are typically processed the same business day 
  • Orders placed after this time will be processed on the next business day 

Processing time may vary during peak periods (e.g. Black Friday, Christmas).

3. Shipping Methods & Delivery Time

We work with trusted carriers such as
Australia Post

Estimated Delivery Times:

  • Metro Areas: 1–3 business days
  • Regional Areas: 2–5 business days
  • Remote Areas: up to 7–10 business days

Delivery times are estimates and may vary due to external factors.

4. Order Tracking

Once your order is dispatched, you will receive:

  • A shipping confirmation email 
  • A tracking number 

You can track your order directly via the courier’s website.

5. Delivery Instructions (ATL – Authority to Leave)

You may leave delivery instructions at checkout, such as:

  • “Leave at front door”
  • “Leave in mailbox/lobby”

Please note:

  • If ATL is selected, parcels may be left unattended
  • We are not responsible for lost or stolen parcels after delivery confirmation

6. Missed Deliveries

If no one is available at the time of delivery:

The courier may leave a calling card

Your parcel may be redirected to a local depot or post office

Re-delivery fees may apply depending on the courier

7. Address Changes

  • Changes to delivery address after dispatch may incur additional fees 
  • Please ensure all shipping details are correct before placing your order

8. Delays

Delivery delays may occur due to:

  • Weather conditions 
  • Courier disruptions
  • Peak seasons (e.g. Christmas)

If your order has not arrived within the expected timeframe, please contact us.

9. Damaged, Lost, or Incorrect Items

If your order arrives:

  • Damaged
  • Incorrect
  • Missing items

Please contact us within 2–3 business days of delivery and provide:

  • Photos of packaging and items
  • Shipping label

We will assist with a replacement or refund where applicable.

10. International Shipping

Currently, we do not offer international shipping.

11. Contact Us

If you have any questions about shipping, please contact us:

  • Email: info@deepsleeptech.com.au
  • Phone: